Desktop Support Specialist

Responsible for 24x7 monitoring, incident management, and operational support of a large-scale hybrid infrastructure. Ensuring high availability, performance, and reliability across Production, DR, and Non-Production environments.

Position Overview Responsible for 24x7 monitoring, incident management, and operational support of a large-scale hybrid infrastructure

Ensuring high availability, performance, and reliability across Production, DR, and Non-Production environments

Infrastructure Monitoring & Operations Monitor 1200 servers (Windows/Linux), virtualization platforms (VMware, Nutanix), and web servers Oversee PB-scale storage systems (Quantum, Isilon, NAS, SAN) Monitor 1200 network devices including switches, routers, firewalls, VPNs, WAPs, and ISP circuits Handle incidents and service requests related to infrastructure and tools Incident & Event Management

Perform L1/L2 triage for alerts, incidents, and outages Ensure timely resolution and escalation as per SLAs Correlate alerts across tools to identify root causes Application & Service Monitoring Monitor 50 applications across environments (Prod, DR, UAT, Dev)

Track service health and dependencies (web, middleware, backend) Capacity &

Performance Management Monitor utilization trends across compute, storage, and network Identify bottlenecks and recommend optimizations Change & Release Support Support deployments, patching, and maintenance Validate system health before and after changes Disaster Recovery & Resilience Support DR readiness and failover validation Participate in DR drills Reporting & Documentation Maintain dashboards, runbooks, and reports Provide daily/weekly health and SLA updates