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Infrastructure Operations Specialist
Mercer Advisors
USA, us
On-site Full time New
$32.00 – $38.00/hr Apply Now
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ORIGINAL JOB LISTING

Infrastructure Operations Specialist

Mercer Advisors
USA, USA
On Site
Full Time
New
$32 - $38/hr
Apply Now

This job is currently accepting applications. Review the details and apply today.

About this role

Why Work at Mercer Advisors? For 40 years, Mercer Advisors has worked with families to help them amplify and simplify their financial lives.

How? By integrating financial planning, investment management, tax, estate, insurance, and more, all managed by a single team.

Today we proudly serve over 31,300 families in more than 90 cities across the U.S. Ranked the #1 RIA Firm in the nation by Barron's, we are an independent, national fiduciary legally obligated to always act in the best interest of our clients.* Mercer Advisors offers a distinct work environment that stands out in the financial industry.

Our overall employee base and client-facing team are composed of 50% women, reflecting our commitment to diversity. We attract top talent from across the country, with no formal headquarters and flexible working arrangements, allowing us to assemble the best team possible.

Responsibilities

  • Infrastructure Monitoring & Incident Response * Continuously monitor infrastructure, cloud platforms, identity systems, networking, and security tooling using centralized monitoring and alerting solutions. * Triage alerts, validate impact, and execute documented runbooks and response plans. * Act as first and second line of defense for infrastructure and security alerts, escalating issues based on defined thresholds and procedures. * Coordinate incident response activities and ensure appropriate handoff to Systems Administrators or Engineering teams.
  • serves as a first and second line of defense for infrastructure‑ and security‑related alerts, executes documented response playbooks, and ensures consistent operational and audit evidence.
  • Two positions will be established, with one on each coast, to extend business‑hours coverage in a cost‑effective manner
  • Essential Job Functions for this role include
  • Reliability & Continuous Improvement * Contribute to reducing mean time to detect (MTTD) and mean time to respond (MTTR) through disciplined monitoring and response practices. * Identify recurring incidents or alert noise and recommend improvements to thresholds, runbooks, and escalation processes. * Participate in post‑incident reviews and corrective action tracking.
  • Service Desk Escalation & Operational Support * Serve as second‑line escalation point for the Service Desk on infrastructure‑related issues. * Validate issues, gather diagnostics, and ensure accurate prioritization before escalating. * Provide operational support during business‑impacting events to reduce time to resolution.
  • The position is intentionally scoped to focus on monitoring, response, and coordination, while platform ownership, configuration, and engineering
  • remain with Systems Administrators and Infrastructure Engineers.

Required Skills & Experience

  • 2--4 years of experience in IT operations, infrastructure support, NOC, service desk escalation, or similar roles. * Strong understanding of enterprise IT environments, including cloud platforms, identity systems, networking, and endpoint fundamentals. * Experience working with monitoring, alerting, and incident management tools. * Familiarity with structured escalation processes and operational runbooks. * Strong documentation, troubleshooting, and communication skills. * Working knowledge of ITIL‑based service management concepts. * Security‑first mindset with an understanding of operational risk and compliance considerations.
  • *
  • are focused on operations and response, with build, administration, and architecture retained by Systems Administrators and Engineering teams
  • Scope & Boundaries (Intentional) This role does not own infrastructure platforms or perform independent configuration changes
  • * Follow established change and incident management processes.
  • Experience supporting cloud environments (Azure and/or AWS). *
  • Knowledge, Skills, and Abilities
  • Preferred

Benefits

  • through one of Mercer Advisors' incentive compensation programs

Environment

By integrating financial planning, investment management, tax, estate, insurance, and more, all managed by a single team

Ranked the #1 RIA Firm in the nation by Barron's, we are an independent, national fiduciary legally obligated to always act in the best interest of our clients.* Mercer Advisors offers a distinct

that stands out in the financial industry

Our overall employee base and client-facing team are composed of 50% women, reflecting our commitment to diversity

We attract top talent from across the country, with no formal headquarters and flexible working arrangements, allowing us to assemble the best team possible

* Coordinate incident response activities and ensure appropriate handoff to Systems Administrators or Engineering teams

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Apply Now

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