Director of Operations - Dallas/Fort Worth

**City Wide** , the nation's leading management company in the building maintenance industry, is seeking a Director of Operations to join our successful team. In this position, you will serve the City Wide Facility Solutions - ***Dallas/Fort Worth*** , one of more than 100 markets covered across the United States and Canada.

Effectively manage, develop, and lead a team of Facility Service Managers (FSMs) that support our clients Responsible for achieving annual revenues and profits, managing expenses, Independent Contractor (IC) margins, managing temporary labor (if applicable) and meeting/exceeding overall financial management of the operations of services offered Responsible for identifying, hiring and training all operational employees, including but not limited to, FSM's and Night Managers

**City Wide** , the nation's leading management company in the building maintenance industry, is seeking a Director of Operations to join our successful team

Position Overview Effectively manage, develop, and lead a team of Facility Service Managers (FSMs) that support our clients Responsible for achieving annual revenues and profits, managing expenses, Independent Contractor (IC) margins, managing temporary labor (if applicable) and meeting/exceeding overall financial management of the operations of services offered Responsible for identifying, hiring and training all operational employees, including but not limited to, FSM's and Night Managers Work in the field with FSMs each week and participate as backfill to the FSM as needed Develop and maintain positive client relationships and achieve client retention above 90% Develop and maintain impactful, professional relationships vendors and Independent Contractors Ensure ICs are compliant with requirements to service City Wide clients and ensure they meet clients' scope of work Responsible for promoting and drive cross-selling opportunities with the sales team and drive non-janitorial services Responsible for ensuring building inspections are completed, followed-up with and all client data is maintained in CRM Responsible for people development - ensure all 60-day reviews, Level 5 meetings and annual reviews are completed with operational employees

Total first year typical compensation target is $100,000 - 125,000, comprised of base, commission and bonus pay

Requirements Demonstrated track record of success managing a sales and/or account management team Relationship Building - Ability to effectively build relationships with customers and co-workers Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions Training - Ability to develop a particular skill in others to bring them up to a predetermined standard of work performance Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas Conflict Resolution - Ability to deal with others in an antagonistic situation Time Management - Utilize available email and technology whenever possible so you don't waste time physically looking for someone to answer your question