There are many positives to share about this company. The scheduling was fast and easy, and someone actually picked u...
There are many positives to share about this company. The scheduling was fast and easy, and someone actually picked up the phone when I called. A texted link showed the live location of the technician, who arrived on time. He was very professional and courteous, and explained everything clearly.
Why not 5 stars then? Well, the issue I had was I needed my water heater pilot relit, and he asked for authorization for a $268 diagnostic fee. I assumed the problem would be complicated, so I agreed. I know that is 100% on me, which is why this is still an overall positive review. Once I signed he lit the pilot in less than 2 minutes, doing what I would've done. I won't go into the details but I hired a professional due to the circumstances rather than trying it myself first.
I understand that there are minimum trip charges when scheduling service, and often you're paying for the expertise in knowing how to resolve a problem, not necessarily the physical effort in doing it. Even given all th
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