Evanyz Hernandez

Valerie was very helpful! She was nice and was able to help me understand the loan process! I would definitely go again and 100% recommend.

AUREA RUIZ-AMADOR

I'd give it a 5! The staff were exceptionally professional, thoroughly explaining the prices and guiding me through the process. The overall experience was truly wonderful.

Jasmine Ortega

I’ve been coming here for years. I’ve never had a bad experience, customer service has always been great. The products have always been great, highly recommend!

Gena Brothers

I am very pleased with the service I received from Valerie of Rich and Son. Both myself and fiancé purchased an engagement ring. Her customer service was outstanding. She was polite and stuck with our affordability that we would be satisfied with our purchase. I will continue to purchase and recommend others to purchase as well from Rich and Son.

j m

This place William S .Richardson & Son Pawnshop in downtown Newark has a lot of new people there that treat people with no respect I went there to get rid a TV that I was not need it, and the short young girl treat me with no respect and talking to me like if I was a junky she was taking everything like a joke when I was talking unless she was high but that’s not concern my concern is how she was treat me and how she was talking to me and not being serious among herself she needs more training and she needs to grow up and act like an adult. She acts and talk like a little girl like is she’s still in, elementary school or in high school. She talks to you being goofy not being serious about things about business that’s lack of respect towards customers or people that come there that the guy with the glasses was making faces in the background putting expressions on his face Like the stuff that I got is junk I saw it because he was looking at her and giving her the face that to let me go a

Brandon Thomas

I went to Rich and Son Pawn Shop today the staff is very friendly especially Valerie and Evanyz

David Sullivan

Awesome experience! Best Pawn/Loan in the area. Excellent customer service, very attentive and reasonable. If you have quality valuables and looking to make a good deal or loan check them out! You will not be disappointed.

Abdallah Farl

I shop at Rich and Son Pawn Shop just to see Valerie she has the best customer service if i don't want to buy anything i buy something just because of her

Michael

The young lady that helped me named Evanyz was very helpful and always displays good customer service skills. I recommend this pawn shop for all your needs 100 percent!

Andrae Downer

I’m so appreciative of this jewelry company for helping make special moments truly worth celebrating. Their beautiful pieces and excellent service added a meaningful touch to my experience. Thank you!

Jenette Thomas

The two young ladies at Rich and Son Pawn Shop in Newark NJ Evanzy and Valerie they are so professional friendly they have t he best customer service, very kind, very informative. I will definitely be coming back here for business.

Nana Ama

Got my first camera and it was really good,I got help getting a new battery and and a charger to go with itCustomer service is top notch 👌

Jack Harp

This store helped me at my lowest point. Honest and straight forward. 100% coming back. my loan was 100$ i paid 8.50$ interest for my guitar totally worth your time if it has value they will loan you money. Thanks Jay.

G Yearwood

The girls at Rich & Son are awesome! They helped me with the mobile app and took their time to install it and show me how it works. They always treat me with the best customer service. Thank you Evanyz and Valerie!

Ryan Wilson

The best pawnshow experience ever. Shout out to my fav teller VAL. She was excellent in customer service and compassion. I left half of my gold ring which had broken, went home tumbled the car my pockets etc and couldn't find it. Went back to redeem my chain a month later and val said hey u left this. Thanks for your honesty. Best prices and customer service 👌 William s. Rich & Son

Joshua Clark

This place is awesome! They really have a lot of useful stuff almost half price. They even offer a referral program! Gotta check this one out!Shoutout to Juan for an amazing deal and fantastic customer service! Thanks Juan!

Jessica Cabanilla

Unfortunately I did not have a great experience at all with VRAI.I purchased my fiancé’s engagement ring in January 2024, proposed in February and now it being September, we have had to get her ring repaired 3 separate times! Each repair took 3+ weeks and the final repair we got with a different jeweler because of the lack of confidence we had with VRAI. Anytime someone wanted to see her ring and it was being repaired - it was always embarrassing to have to explain what happened. Definitely NOT how you want the celebration of your engagement year to go.The platinum band bent out of shape each time which caused the diamonds on the band to fall out. (I can assure you she was not doing anything strenuous while wearing it - she was very careful and aware to not do so)The customer service team was very nice however put us through the same routine each time and when I asked for it to be escalated up they did not do so.They even admitted that the first time they repaired the ring it was not r

Holly Claytor

I had an incredible experience at Vrai!! Mia, the consultant who helped me, was by far the most knowledgeable gem expert I’ve met. She was extraordinary friendly, happy to listen to my wants and concerns, and made my purchase a breeze. I will certainly be back!! Thank you Mia!

Karli Schrader

I had the most amazing experience at VRAI’s New York location! I’ve been looking at other places for engagement rings and nowhere else even came close to the experience I had here. My consultant, Anne-Jaelle, was beyond incredible. She has the bubbliest personality and was so personable, making the entire process so enjoyable. I would do this experience a million times over with VRAI.From start to finish, everything was perfect. Prices, service, and the overall atmosphere. I am 100% recommending VRAI to anyone and everyone. Truly a 10/10 experience and I couldn’t be happier!