linda dougherty

Mark was great. I was very surprised by the amount of time he spent attempting to find the problem with our washer. Unfortunately, everything was working and he couldn’t find anything wrong with it but the time he spent looking for the problem showed me he really cares. Thank you Mark.

Shirley Krans

Lou was perfessional and detailed. He checked each of my Sears products that we under protection plus installed the part that had arrived to fix the refrigerator.

Gordon Ware

Excellent service. And getting a quick appointment on the weekend was a big plus.

Kenneth Bundell

Lew has serviced out appliances befor. He has always been polite, knowledgeable in what the problem is and what he's going to do to fix it. He cleans up after himself. We would recommend his services to anyone.

Diane Eldredge

The service was fast and technician was thorough. However, first contact, I was asked a number of times about warranties. After declining a few times, thought that was it. Received call from ? confirming appt and she went into trying to sell me again. After declining again at least 2-3 times, she kept badgering me. I had to hang up. Only way to shut her up. She put me in a very bad mood. If you're training someone, please tell them NO is a complete sentence.

Luis Martinez

The Sears service representative was very nice and courteous, he was very knowledgeable and took his time and made sure that everything was in good working order before he left. Both my wife and I were very happy with the service.

Mekaela Fowers

Rhyen was great! They had a mixup with scheduling us and we were late getting to the house. He was very understanding and patient and then super helpful with our repair!

Russ

Lew was great. Very knowledgeable very polite. I hope Lew is available on my next service call. Thanks Lew

Matthew Dougherty

Was very happy with Mark, the service tech. Unfortunately he couldn’t find anything wrong with the washer even though he spent lots of time attempting to locate the issue. If I could give some constructive criticism it would be to at least narrow down the waiting time from between 8am and 5pm to morning or afternoon.

Sarah McAtee

Overall it ended in my washer working. However the communication between the call center and the people on the ground is not good. It takes forever to get an actual person on the phone. I have another service call later this week and we will see how that ends. Update. Part that original tech said he was ordering he didn't so we ended up having to call back and get another service time. Called and it was the next day which was a Saturday. So ok, I appreciated the fact that it was quick. I got an email at 4am saying that the tech would be there between 737am and 835am.with expected arrival time at 801am. Except we were number 3. So I got up early because I didn't want him showing but not be ready. At 930 it still said 801. What is the point of the updated website if it doesn't update. Anyway, he arrived around 1130 and fixed the problem. Every tech I've had has been polite and helpful. So I give 5 stars, I wish I could give tech and then overall experience because between the call cente

Alexandra Cope

Jacob is very knowledgeable, proficient, on time and kept me updated. I hope in the future he gets assigned to me again👍😁👍

Rakel Gaspar

The SEARS scheduling system is absolutely a joke...complete BS!!! The techs are just as frustrated with their AI system as the customers. The 8 am-5 pm timeframe is complete crap. 8 rescheduled appointments, costing me my job, was not worth the warranty as a new appliance would have been cheaper in the long run. But.... Mark and Jakob both were skilled and friendly and considerate. They worked quickly and efficiently and had the fixes completed and went on their way. I have no complaints about their skills or professionalism.

Brandon Clevenger

Lew is fantastic!! Lew has come to our house a few times to repair different appliances. Lew is trustworthy, honest and an effective communicator. Lew follows thru with what he says he is going to do. Thanks for all you do, Lew. We appreciate you!!

Arleta Klaus

Jake was professional, timely and knowledgeable. We enjoyed having him in our Laundry room! Was careful with our washer and the floors, we appreciated that!

Kristi phillips

Jake was a wonderful technician! Truly took the time to diagnose and figure out why multiple prior service reps couldn’t get it right. His communication and follow through were exceptional! Very personable and I would highly recommend him!

Shelly Hunt

Jake was awesome, he was proffesional and knowledgeable and fixed my 19 year old dryer. The only downside was the price for the part. If I hadn't needed my dryer that day, I could have bought the same part for half the price.

Rick Schellhaas

Once he arrived, Jacob did an excellent job and that's the reason for the top rating. However, he did not arrive until 6:30 pm to a confirmed 1:00 to 500 pm confirmed appointment. In this case it wasn't a big problem, but if I had an another engagement it would have been a real problem. I received no update on the progress of the workman's schedule. I had no way of contacting anyone to find out what the time of service would be. I should have been able to track the progress and especially once the specified schedule wasn't kept.

Rosalie Schenck

Ryan was very punctual with the time he said he would arrive. Ryan was very knowledgeable in addressing and solving the problems of my washing machine. If I ever have any more issues with my appliances I hope he is the one that is sent. Give this guy a raise!!!