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About Room & Board
Create a home you love at the Room & Board store in Chicago, located downtown at Rush and Ohio. Our modern living, dining, bedroom, storage and outdoor furniture and unique home decor is timeless and durable. We offer free design help, full-service delivery and free returns. More than 90% of our items are made in the U.S. from top-quality domestic and imported materials. And we’re proud to be a Certified B Corporation™.
About Room & Board
Create a home you love at the Room & Board store in Chicago, located downtown at Rush and Ohio. Our modern living, dining, bedroom, storage and outdoor furniture and unique home decor is timeless and durable. We offer free design help, full-service delivery and free returns. More than 90% of our ...
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(3) Reviews for this company
1 Stars
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5 Stars
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M. L.
I worked with Wilfredo who was super helpful and very patient. He spent long time with me discussing options for several pieces of furniture. I ordered 2 couches and a bed to start with (hoping to order more pieces in a few months, as all our furniture is old and uncomfortable & we need more storage). Also, free fabric samples were helpful in making decisions.
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Theresa Hoban
I have had Room and Board furniture in my homes in Chicago and Florida for 20 years and it lasts forever. We have passed down many of the pieces to our kids and grandkids and they are still holding up. This showroom is one of my favorite places to spend time. They have it all and the design ideas are fantastic. The sales staff were super nice and the prices for the value I think are reasonable. I enjoy this store and it’s a great way to test the furniture before buying.
S
Sabrina Jurlina
I purchased a couch from room and board in a non in-stock fabric that took a few months to be delivered (this was expected). The delivery was seamless, on time, and inexpensive (I believe it was like $150 for an almost $5000 purchase). Immediately upon receiving the couch I realized the color was just not right for my space, despite having seen samples in person - but I decided to sit with it for a while to see if it grew on me. It did not. A month or so later I reached out to customer service to see if there was anything I could do to exchange the couch for another color, and to my surprise they said yes! I went in a few times to look at fabric samples and finally made a decision maybe a month later. I was able to keep my original couch during the 8 week delivery window, they just asked I put a sheet over it to minimize the potential of any damage. I couldn’t be more grateful for this customer service experience and I am in love with my new couch color. It’s been about a year since th
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Reviews
(3) Reviews for this company
1 Stars
(0)
2 Stars
(0)
3 Stars
(0)
4 Stars
(0)
5 Stars
(3)
S
Sabrina Jurlina
I purchased a couch from room and board in a non in-stock fabric that took a few months to be delivered (this was expected). The delivery was seamless, on time, and inexpensive (I believe it was like $150 for an almost $5000 purchase). Immediately upon receiving the couch I realized the color was just not right for my space, despite having seen samples in person - but I decided to sit with it for a while to see if it grew on me. It did not. A month or so later I reached out to customer service to see if there was anything I could do to exchange the couch for another color, and to my surprise they said yes! I went in a few times to look at fabric samples and finally made a decision maybe a month later. I was able to keep my original couch during the 8 week delivery window, they just asked I put a sheet over it to minimize the potential of any damage. I couldn’t be more grateful for this customer service experience and I am in love with my new couch color. It’s been about a year since th
T
Theresa Hoban
I have had Room and Board furniture in my homes in Chicago and Florida for 20 years and it lasts forever. We have passed down many of the pieces to our kids and grandkids and they are still holding up. This showroom is one of my favorite places to spend time. They have it all and the design ideas are fantastic. The sales staff were super nice and the prices for the value I think are reasonable. I enjoy this store and it’s a great way to test the furniture before buying.
M
M. L.
I worked with Wilfredo who was super helpful and very patient. He spent long time with me discussing options for several pieces of furniture. I ordered 2 couches and a bed to start with (hoping to order more pieces in a few months, as all our furniture is old and uncomfortable & we need more storage). Also, free fabric samples were helpful in making decisions.
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