Hannah Rayala

We had an absolutely wonderful experience with Brilliant Earth in the Denver showroom, all thanks to Chelsea N.From the very beginning, when we visited the showroom in person, Chelsea was incredibly approachable, knowledgeable, and kind. She made the entire process feel exciting and personal, taking the time to answer our questions and help us feel confident in such an important decision.Unfortunately, our experience took an unexpected turn when our original ring was lost in FedEx shipping. What could have been a nightmare experience was completely transformed by Chelsea’s support. Over the course of more than a month of back-and-forth emails, she was consistently responsive, proactive, and transparent. She helped me select a new diamond for the replacement ring and kept us updated at every step, answering questions quickly and offering reassurance when we really needed it. She went above and beyond to help us navigate the replacement process, ensuring that we not only received our dre

Sarah Adams

My fiance and I got our engagement ring here about a year ago and had a wonderful experience! My ring is beautiful! I knew I wanted a matching ring from Brilliant Earth for a wedding band, but my fiance was unsure what he would like. We went back for an appointment with Kara to try things out and see what he might like. She was so helpful in listening carefully to what he liked and didn't like and helping him decide what would make him feel the most comfortable! He ended up with a great ring! She also presented a couple of other options for me to choose from - although I went with the original ring I wanted, but I appreciate her being able to suggest things that I might also love! She was a great help in picking our bands and helping us order them! If we are looking for other fine jewelry in the future, I know this is where we'll go!

Shalayna Hoekstra

We had a great experience with Lauren today! My boyfriend and I have been together for nearly a decade and I stumbled across Brilliant Earth a couple years ago online - little did I know they had a location in Denver! As neither my future husband and I know nothing about diamonds it was so amazing to have someone walk us through the experience so we could ultimately walk out with my ring tonight! Thanks Lauren you made this a special experience.