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- Sterling Consulting Solutions, Inc. US
- Verified
WFH Administrative Assistant/Customer Service
Salary
0
Job Description
Job Title: WFH Administrative Assistant/Customer Service
Location: Remote
Job Responsibilities:
- Booking and Coordination: Assist clients in planning and booking travel arrangements, including flights, hotels, car rentals, and activities.
- Customer Service: Provide excellent customer service to clients via phone, email, and chat, addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Data Entry and Record Management: Maintain accurate records of bookings, payments, and customer interactions using our CRM system.
- Travel Advisory: Offer expert advice on destinations, travel arrangements, and travel insurance options to clients.
- Problem Solving: Handle any issues or concerns that arise during travel, such as flight cancellations or itinerary changes, and provide timely solutions.
Requirements:
- Experience: Proven experience in a customer service role or within the travel industry.
- Skills: Strong communication skills (verbal and written), excellent customer service abilities, and proficiency in using travel booking platforms and CRM systems.
- Organization: Ability to manage multiple tasks and prioritize workload effectively in a remote work environment.
- Problem-Solving: Capacity to handle and resolve customer issues promptly and professionally.
- Flexibility: Willingness to work flexible hours, including evenings and weekends as required, to accommodate client needs and time zones.
- Education: High school diploma or equivalent; additional certification in travel and tourism is a plus.
Benefits:
- Remote Work: Enjoy the flexibility of working from home with a supportive team environment.
- Competitive Salary: Compensation commensurate with experience, with opportunities for performance-based incentives.
- Professional Development: Access to ongoing training and development opportunities within the travel industry.
- Travel Perks: Discounts on personal travel bookings and familiarization trips to enhance product knowledge.
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