Department: Member Relations

Reports To: Assistant Branch Manager

Classification: Non-Exempt

Language: **Bilingual-Spanish PREFERRED**

About Rogue Credit Union:

Rogue Credit Union is a member-owned, not-for-profit financial cooperative headquartered in the Rogue Valley located in beautiful southern Oregon. Providing services to our members in select Oregon and Idaho counties. We strive to make an impact in the communities we serve by living, giving, and supporting local. Our mission is to provide exceptional member experiences that build mutually beneficial relationships to create the most loyal members in the nation. Here at Rogue, we believe in having a culture of happy team members who feel supported, have the chance to grow their careers, and LOVE where they work!

Role:

Accurately processes financial transactions and provides information to members in the lobby and/or by telephone. Provides friendly, helpful, and confidential assistance to members while ensuring a positive experience and minimizing wait time. Creates loyal members by delivering Rogues Service Promises, exhibiting Rogue Service Standards, and delivers unsurpassed member service to every member every moment.

Essential Functions & Responsibilities:

50% Receives and accurately processes member financial transactions, including but not limited to deposits, withdrawals, loan payments, money orders, transfers, disputes, statement/check copies, safe deposit boxes etc., as directed. Demonstrates a basic understanding of financial transactions and processes. Possesses knowledge of Rogues products and services.

15% Responds to members requests, problems, and complaints, and/or directs members to the proper person for specific information and assistance. Demonstrates ownership and follow through with all member requests.

10% Collaborates with, and assists, other departments/branches to maintain unsurpassed service across all areas of the credit union.

10% Promotes a culture of deepening participation by effectively cross selling credit union products and services to meet the members needs.

10% Accurately maintains and balances cash drawer and daily transactions, ATMs, vault, cash/coin vaults, dispense machines, etc. Completes branch specific opening and closing duties.

5% Proactively performs other duties as needed or assigned.

Knowledge and Skills:

Experience: One month to twelve months of similar or related experience.

Education: A high school education or GED.

Interpersonal Skills: Work involves contact with people beyond immediate associates regarding routine matters for the purpose of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors), requiring ordinary courtesy in providing assistance and information.

Other Skills: Good communication and listening skills: ability to multi-task, operate 10 key calculators, must have good computer and keyboarding, and cash handling skills. Must demonstrate attention to detail and accuracy in their work.

Physical Requirements

Work Environment

Disclaimer:

Rogue Credit Union is a drug free workplace and requires a drug screening test within 48 hours of employment offer.

Rogue Credit Union is an Equal Opportunity Employer and makes employment decisions without regard to race, color, national origin, religion, sex, age, disability, veteran status, or any other protected class. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method, please call (541) 622-7295.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.