The Supportive Housing Case Manager (SHCM) will provide case management to participants experiencing homelessness in the Rapid Rehousing and Permanent Supportive Housing (RRH/PSH). This is a field-based position responsible for providing client centered services involving a great deal of direct service interaction. The SHCM follows established evidenced based best practices to create a safe and stable environments for participants; the SHCMs knowledge and understanding of relevant resources is intended to be housing-focused, trauma- informed and oriented toward partnering with families by coming along side and walking them toward their goals. This position requires a high degree of professionalism, commitment and adaptability to effectively uphold community values while maintaining an environment of dignity, respect and collaboration with participants and partners.

The position is part-time, non-exempt and the base rate for the position starts at $19.23 per hour with credit given for relative education and experience above what is required for the position.

Essential Responsibilities:

• Maintain a case load of up to twenty-two youth referred by the Coordinated Entry System, caseloads will average around 15.
• Work collaboratively with participants to help address issues that may impede access to housing
• Practice core principles of Housing First, Trauma Informed Care and Motivational Interviewing
• Complete required assessments with youth as part of YHDP program intake procedure
• Provide strengths-based, flexible and responsive case management supports to participants
• Partner with youth to identify their goals/visions for themselves and children
• Develop housing stability plans based on identified goals/visions for both adults and children related to obtaining or maintaining housing, income or other service needs
• Conduct bi-monthly home visits and weekly communication with young adults to review progress, coordinate services, and assist participants with established goals or divert them from crisis
• Facilitate housing placement process for each participant and serve as liaison between youth, landlords, utility providers and other agencies when needed
• Assist with move-ins to housing to ensure the participant has necessary household items and basic understanding of their responsibilities as a tenant
• Provide participants with connections to services and resources that may support their safety, well-being and/or achieve their long-term stability
• Network with community resources for housing, employment, substance abuse treatment, mental health treatment, training, and make referrals as appropriate
• Obtain signed release of information forms and communicate regularly with staff at treatment programs, and vocational programs.
• Complete data entry in the Homeless Management Information System (HMIS); data entry includes case notes within five (5) business days of contact, self-sufficiency assessments and related participant information and updates
• Maintain accurate and detailed case files (both physically and electronically) on each participant including copies of all intake documents, case plans, monthly budgets, and other program forms
• Participate in service coordination meetings, case conferences and training programs
• Demonstrate effective communication skills in building relationships with peers and participants
• Participation in monthly case conferences and other relevant Continuum of Care and/or Coordinated Entry System activities
• Travel and transport clients as necessary
• Abides by the ethics, policies and procedures, and professional standards of IMPOWER, Inc.
• Completes required essential learning trainings within designated time frames
• Completes all other tasks and duties as assigned or as needed to help drive IMPOWERs vision, fulfill our mission, and abide by our organizations values.

Qualifications, Education, Experience:

• Associates Degree in or equivalent number of college credits in a social services field. Bachelors Degree preferred.
• Two years of documented case management experience. Experience working with youth in a support capacity a plus.
• Successful background screenings through the Florida Department of Law Enforcement, State and County
• Valid drivers license and auto insurance, and successful motor vehicle driving record background check
• Negative result from a multi panel drug screen