Job Description:

This role can be based in our San Francisco, San Mateo, or NYC offices, but it is also eligible for remote employment in the following states: CA, CO, CT, FL, IL, MA, NJ, NY, UT, WI

Rakuten International oversees 7 businesses with over 4,000 employees globally. The brand is recognized for its leadership and innovation in e-commerce, digital content, advertising, entertainment and communications, bringing the joy of discovery and access to more than 1 billion members across the world. Our teams deliver on the companys mission to delight merchants and customers through innovation, optimism, and teamwork.

Rakuten Rewards is a leading e-commerce company that enhances the way people shop by offering Cash Back, deals and rewards from more than 3,500 merchants. Founded in 1999, Rakuten has grown to become the go-to shopping destination for consumers, having paid out nearly $2 billion in Cash Back to its 15 million members. The company also operates ShopStyle, a leading fashion discovery destination, and Cartera Commerce, a top rewards platform for airlines and banks. For more information, visit www.rakuten.com.

Our team is a dedicated group of 20 product designers, UX researchers, and UX writers working together to build the most rewarding place to shop. With a strong focus on collaboration, insights, and design excellence, our team strives to create a rewarding, seamless and engaging experience for all our members. Learn more about our team on our Read.cv page! https://read.cv/teams/rakutenrewards

We are seeking a senior-level UX Writer/Content Designer - CONTRACT to join our design team and help us build great experiences that members love. We are looking for someone who has experience solving complex problems and crafting them into intuitive and feasible experiences that drive business goals, and support member needs. This person will work alongside a Lead UX Writer to lead, define, and explore new and exciting ways to help our members feel rewarded when they shop.

The ideal candidate has the ability to develop and communicate a strong point-of-view on copy, informed by research, design systems and writing guidelines. You will work closely with Designers, Researchers, Product Managers, Developers, Marketers, and Digital Strategists to develop clear and engaging customer experiences for account pages, the Rakuten browser extension, purchase experiences and the Help Center.

You are someone who is curious, driven, thrives in a fluid, fast-paced, energetic environment and is excited to make an impact in the e-commerce industry.

Key Responsibilities:

• Craft Engaging Content: Develop and implement clear, concise, and engaging content informed by writing guidelines that supports and shapes the evolution of Rakutens Cash Back offerings. Ensure consistency with, and contribute to, our brand voice and product messaging documentation.
• Ownership of Content Strategy: Take full responsibility for all aspects of the content creation process, including user research, content strategy, writing, and editing.
• Collaborate with Cross-Functional Teams: Work effectively with Designers, Product Managers and Engineering to arrive at the best solutions.
• Participate in Design and Squad Rituals: Regularly participate in review sessions, solicit feedback and provide feedback to the team.
• Leverage User Research: Support and utilize user research to inform your work and advocate research findings to stakeholders through synthesis and readouts.
• Be Self-Directed and Deadline-Oriented: Be self-directed, manage your time effectively, and meet deadlines consistently.

• 3-5 years UX work with related degree.
• Proven experience as a Senior UX Writer or similar role.
• Strong portfolio showcasing your ability to create engaging and user-centered content.
• Excellent writing, editing, and communication skills.
• Proficient in Figma.
• Experience with user research and usability testing.
• Spirit of proactive collaboration with stakeholders, including product, marketing, and digital strategy.
• Able to build strong cross-functional partnerships and collaborate across disciplines to drive change into products.
• Deep understanding of content strategy and information architecture.
• A self-starter and able to manage and work on multiple projects concurrently