The Account Manager is responsible for the administration, strategic planning, and coordination of the sales activity and account management and the overall success of the region or assigned location to which the account manager is assigned. The Account Manager is responsible for the development of relationships with key individuals and decision-makers at assigned clients. They are also responsible for Generates Sales, Consulting, and lead generation.

What You Will Do:

• Establishes and maintains the primary contact between ABS and assigned clients.
• Focal point for all technology planning and delivery services.
• Oversees the creation, alignment, and ongoing management of strategies and project implementation.
• Understands client processes and performs on-site visits as necessary.
• Establishes business cases for products and services not currently being utilized.
• Acts as liaison for the client with all departments within the organization.
• Collaborates with consulting staff working on assigned client projects.
• Oversees the Accounts Receivable process for Clients.
• Facilitates and follows up on assigned client needs, issues, and enhancement requests.
• Aligns Product Management priorities with client priorities.
• Monitors customer satisfaction and the expectations of each assigned client.
• Communicates project status and issues to Global Account Management Director.
• Monitors client support issues from initial notification through resolution and client acceptance.
• Facilitates timely support issue resolutions.
• Participates in client committees and user conferences as directed.
• Utilizes existing software and services for handling Client Relationship Management (CRM).
• Creates and submits timely and accurate reports (expense) related to client activities.
• Provides support to consulting, development, and sales groups as requested.

• Bachelor's degree or recognized equivalent from an accredited university, preferably in an engineering/technical discipline, or an equivalent field.
• Ten (10) years of relevant experience preferred.

• Ability to develop a working knowledge of ABS Rules, Guides, statutory regulations, and related instructions, as well as the ABS Employee Safety Policy.
• Skills to organize, plan and direct the work activities of professional employees, and to handle multiple ongoing projects.
• Administrator, specifically in cost reporting, client billing, and revenue forecasting.
• Knowledge of the unique nature of software product management and the maritime industry.
• Strong client-based development skills. An entrepreneurial mentality to recognize and capitalize on new business opportunities.
• Ability to negotiate agreements with clients concerning the scope of work and billing rates.
• Ability to obtain a working knowledge of the ABS Health, Safety, Quality, and Environmental Management Systems.