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  • Washington, DC
  • Verified

Account Management - Help Desk Support

Salary

Job Description

Description:

Network Specialty Group, Inc. (NSG) is a Maryland based corporation established in 1994. Offers a state-of-the-art cloud integration and development of software and IT Support services.


To support our federal government client, NSG is seeking qualified candidate who must have experience in supporting end user application as well as account management.
Ideal candidate must possess excellent communication skills and problem-solving abilities and must be able to track issues from start to closeout.

Major responsibilities include -

  • Monitor and operate Government customer's ticketing system and Access Management System
  • able to create user accounts, delete user accounts in Microsoft Active Directory
  • Review and validate access requests for multiple systems
  • Perform actions to setup user access for approved requests in multiple systems
  • Serve as point of escalation for all issues, and as liaison to the project's team
  • Ability to prioritize multiple priorities effectively, excellent time management & organization skills
  • Ability to work unsupervised, perform well under pressure and adapt to a changing environment
  • Must be flexible to perform hands-on tasks that are necessary to insure SLA requirements
  • Must have excellent verbal & written communication and interpersonal skills

No agencies or third-party recruiters. Resumes submitted by agencies or third-party recruiters without a current services agreement with NSG will become the property of NSG on a no-fee basis.

NSG is proud to be an Equal Employment Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.

NSG will give special consideration to qualified veterans seeking employment.

Requirements:
  • Bachelor’s Degree in IT or IT-related field or in a scientific or engineering discipline with proven experience in IT
  • Eligibility Requirement: Must be eligible to work for any employer within the U.S. and pass a background check

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