WDC Kitchen and Bath Center is looking for a Showroom Concierge to join our team!

We are a luxury retailer of home appliances, outdoor kitchens, plumping fixtures, and mattresses.

The Showroom Concierge is responsible for managing incoming calls, facilitating a welcoming showroom environment for customers, and administrative support.

The ideal candidate will possess strong organizational, interpersonal, and communication skills. They should be comfortable with multitasking and be able to prioritize the needs of their role minimal instruction following the training and introductory periods.

SUMMARY OF JOB RESPONSIBILITIES:

• Ensures knowledge of staff whereabouts and maintains accurate and complete sign-in/sign-out procedures for on-site staff and consumers.
• Promptly, accurately, professionally and courteously receives 100% of all telephone calls and visitors.
• Promptly, accurately, professionally and courteously assesses 100% of received calls/inquiries and directs and/or records and relays messages.
• Adept at using all features of the telephone system and voice mail.
• Assists consumers/staff/volunteers/visitors park properly at the main office location.
• When on duty, ensures the reception station is staffed 100% of the time.
• Assists walk-in applicants to fill out application for current job openings.
• Maintains knowledge of current postal regulations and services frequently used by the organization.
• Signs for deliveries when necessary and notifies recipients
• Respects confidentiality in discussing participant/consumer, staff, volunteers and organizational matters.
• Performs routine office tasks necessary for the operation and presentation of a professional office as observed by the supervisor.
• As needed, assists with clerical tasks to include typing, filing, proofreading, maintenance of service logs and data entry
• Exhibits genuine concern for participants and always conducts oneself appropriately and professionally.
• Reports to work regularly and on time.
• Engages in rapport building with guests.
• Offers and serves coffee/refreshments to clients.
• Bakes cookies/popcorn demos etc. as required for customer demo.
• Manages refreshment area and takes stock to ensure adequately supplied.
• Track and manage the flow of new customers and matches new customer opportunities to sales staff based on store policy.
• Assists in other duties as needed and directed

WORK SCHEDULE:

Average 25 hours weekly

COMPENSATION:

$18.50 - 20.00 per hour (to start).

Benefits available after introductory period

- Group Health Insurance

- Dental Insurance Options

- Vision Insurance Options

- Supplemental Insurance Options

- 401k

- Vacation

EXPERIENCE & SKILL REQUIREMENTS

• At least 2 years of customer service or customer facing environments
• Proficiency in MS Office
• Strong organizational skills
• Ability to communicate clearly verbally and in writing, and demonstrate active listening skills
• Availability to work weekends, evenings, and holidays
• Minimum High school diploma or GED

WDC Kitchen & Bath Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

EXPERIENCE & SKILL REQUIREMENTS

• At least 2 years of customer service or customer facing environments
• Proficiency in MS Office
• Strong organizational skills
• Ability to communicate clearly verbally and in writing, and demonstrate active listening skills
• Availability to work weekends, evenings, and holidays
• Minimum High school diploma or GED