Since 1971, A New Leaf has faithfully worked in service to our mission of “Helping Families…Changing Lives,” making a positive impact in the lives of more than 24,000 people each year in the Phoenix Metropolitan area. Services focus on HEALTH, HOUSING, AND COMMUNITY SERVICES, offering a continuum of support to move households from crisis to long-term health and stability. A New Leaf continues to grow to respond to needs in our community by developing comprehensive, relevant and effective services for vulnerable and underserved families, children, and adults.

As a Shelter Advocate with A New Leaf’s Community Alliance Against Family Abuse (CAAFA) Program, you will provide vital support to individuals and families impacted by domestic violence. In this role, you will be responsible for creating a safe, welcoming environment within the shelter, offering resources and assistance to help residents regain stability and independence. Key duties include crisis intervention, emotional support, guidance on available resources, and helping residents develop individualized safety plans. Ideal candidates bring empathy, resilience, and a commitment to empowering survivors. This position is an opportunity to make a meaningful difference within a collaborative and mission-driven team.

Hourly Pay Rate: $18

Location: Apache Junction, AZ (New Hire Orientation held at our HR Campus in Mesa, AZ)

PT Schedule: Friday & Saturday; 6am - 4pm + Sunday 6am - 3pm

Required to complete our "New Hire Orientation" held on the first work week of employment, Monday-Friday, 8am-5pm; subject to change upon completion of orientation requirements which may grant early release of orientation before Friday; orientation not offered evenings or weekends.

QUALIFICATIONS

Education:

• High School or GED required
• Associate or Bachelor’s Degree, preferred
• Bilingual verbally in Spanish, preferred.

Experience:

• Experience working with domestic violence, homeless or economically disadvantaged population, preferred.
• Knowledge of and/or experience with trauma informed practices required.
• Knowledge of community resources.

DUTIES AND RESPONSIBILITIES

Responsibilities will include but not limited to:

• Role model appropriate behaviors to callers and clients in the shelter, at all times, utilizing trauma informed principles and practices. Provide crisis intervention, domestic violence information, and resources and referral services to callers/clients at the shelter.
• Perform intake screenings, lethality assessments, and basic needs assessments for potential clients (as relevant to program/client needs). Provide supportive services to clients in shelter and assist case managers with client needs
• Establish/maintain client files and documentation; including, requesting paperwork, and filing all documentation in a timely, accurate, and thorough manner.
• Be responsible for issues relating to admission and discharge, in conjunction with the programs definition and policies as relevant to program/client needs.
• Access community resources to support the coordination of services for clients.
• Facilitate monthly groups as required by the program.
• Maintain the volunteer calendar and resident newsletter. Oversee volunteer group activities and provide program tours.
• Maintain ability to drive agency passenger van to transport clients and complete other duties, as needed and/or drive personal vehicle to conduct program business (mail runs, grocery shopping, etc.).
• Assist with organization and distribution of donations. Assist with inventory of supplies; including, but not limited to clothing, hygiene items, food, and office supplies.
• Communicate with hotel/motel and/or transportation agencies for client placement in Emergency Crisis Response (ECR) and convey information appropriately to law enforcement/placing agency as well as to CAAFA Outreach.
• Monitor security of the property through hourly ground checks. Be able to lift a minimum of 30 lbs.
• Review all communication resources (emails, shift reports, logs, staff meeting notes, etc.) to stay up to date on milieu, structure, changes, events, and client/program needs.

Compliance/Requirements:

• Class One Fingerprint Clearance Card
• Valid Driver’s License with reliable transportation
• Current Auto Liability Insurance
• CLEAN 39 Month Motor Vehicle Record

We appreciate your interest in our organization. We consider applicants for all positions without regard to race, religion, color, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status. A New Leaf is an at-will employer. Any offer of employment with A New Leaf is contingent upon a successful consumer report to include verification of employment, education, criminal background search and driving records. A New Leaf is an Equal Employment Opportunity Employer and participates in the E-Verify program. A New Leaf participates in el program de E-Verify. Equal Opportunity Employer. BENEFITS PACKAGE: All of our employees enjoy the following benefits: direct deposit, competitive pay, accrued sick time, Employee Assistance Program (EAP), annual team member appreciation event, informal, yet professional team environment. For full time employees, we also provide the following included in the total compensation plan: Health/Dental/Vision Coverage, Accrued Sick and Vacation Time, Paid Holidays, Life Insurance, AD&D, Short Term Disability, 401(K), Tuition Reimbursement, and a Wellness Program which has received a Silver Level of excellence in worksite wellness by providing employees with Annual Biometrics, Gym Reimbursements, Wellness Initiatives, Workers Compensation improvements, and much more!

Other details

• Pay Type Hourly