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- ConocoPhillips Bartlesville,Oklahoma,United States
- Verified
Service Desk Associate - Contract
Salary
0
Job Description
- World’s largest independent upstream oil and gas business
- SPIRIT values - Safety People Integrity Responsibility Innovation Teamwork
- Operations in 13 countries
ConocoPhillips is a leading oil and gas company, which is hiring Service Desk Associates for contract positions.
Key Accountabilities
- Receives incoming help requests from end users via both telephone, helpdesk tickets in a courteous manner.
- Builds rapport with key operators, IT teammates and end users to provide outstanding service.
- Prioritizes and schedules problems.
- Escalates problems (when required) to the appropriately experienced technician.
- Applies diagnostic utilities to aid in troubleshooting. Identifies and learns appropriate software and hardware used and supported by the organization.
- Performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configurating systems and applications.
- Performs preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
- Performs post-resolution follow-ups to help requests.
- Develops help sheets and frequently asked questions lists for end users.
Required and Preferred Skills and Experience
- Entry level, typically 0-3 years of experience.
- Provides technical and/or administrative support.
- Demonstrates the ability to learn terminology, applications and standard procedures for performing the job function.
- Performs routine, basic office/field tasks using established procedures.
ConocoPhillips contract opportunities are for project-based or other short-term engagements that require specialized skills. Successful candidates for contract opportunities will not be considered employees of ConocoPhillips or any of its subsidiaries nor will candidates be eligible for employment benefits. Candidates looking for regular full-time employment opportunities should begin their search here: https://careers.conocophillips.com/
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