The position manages scheduling activities for multiple areas of Centra and is responsible for entering the patients demographic information, ordering physician, procedural code and information, ICD-10 diagnosis code, insurance information and perform medical necessity verification. This position requires extreme accuracy in scheduling for optimal resource unit and facility utilization ensuring both patient and physician satisfaction. This position will work in close collaboration with the leadership of all service lines across Centra.

Essential Duties and Responsibilities:

• Schedules patients for various hospital services for all Centra facilities.
• Receives, validates, and attaches the physician order to a patients record for various hospital services throughout the organization.
• Manages accounts to meet Enterprise Scheduling scorecard standards of productivity and Revenue Cycle KPI’s.
• Schedules cases to enhance utilization and efficiency, while conserving the physicians time and optimizing the patients visit: Radiology, Surgical, Mammography, Endoscopy, Cath lab, other clinics, etc.
• Complies with governmental regulations in reference to healthcare, billing, the Health Insurance Portability and Accountability Act (HIPAA), the Joint Commission (TJC) standards, Center for Medicare/Medicaid Services (CMS), as well as Centra and Patient Access department policies and procedures.
• Utilizes scheduling process as appropriate and assigns account numbers in the registration systems to various hospital services and patient population: Radiology, Surgical, Mammography, Endoscopy, Cath lab, other clinics, etc.
• Ensures all patient orders are compliant and electronically attached to the patient record with the highest quality of accuracy.
• Understands data elements that are required for each procedure scheduled and performed.
• Accurately and consistently schedules appropriate procedures, codes, correct side, demographics, etc.
• Appropriately respond to phone calls, emails, and other forms of communication.
• Actively promotes a positive working environment.
• Maintains open and positive communication.
• Ensure data integrity to guarantee statistical validity and block maintenance/utilization.
• Maintain competency in their primary work area with no required certifications.

Other Functions:

• Provides courteous service to all stakeholders (patients, patient families, teammates, other department staff, etc.) by resolving stakeholder problems, responding to inquiries, and following-up to develop and strengthen customer relationships.
• Cover other shifts and departments as needed within Acute Revenue Cycle Departments.
• Assist in training of new hires as needed.
• Perform other duties as assigned or requested and job specifications can be modified or updated at any time.

Travel Required

Travel is expected to be between 0% - 10% of the time.

Work Environment:

The noise level in the work environment is usually moderate. The setting for this role will include office and healthcare settings. Exposure to controlled temperature environments, both hot and cold, is to be expected.

Workplace Exposure:

The normal work routine involves no exposure to blood, body fluids or tissues. Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency medical care or first aid or to be potentially exposed in some other way.

Physical Demands:

While performing the duties of this job, the employee is regularly required to communicate with others. The employee is frequently required to stand, walk, sit, demonstrate hand and finger dexterity in their work, handle or feel, and reach with hands and arms. The employee is occasionally required to climb, balance, stoop, kneel, crouch or crawl.

Reasonable accommodation may be made to enable individuals with disabilities to perform their essential duties and responsibilities.

The expected physical workload is defined as Medium Work:

Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

This role is expected to use the following machines, tools, and equipment:

• Computers
• Scanners
• Fax/printers
• Phones/Phone Queue

Required Qualifications:

• High school diploma or equivalent.
• Proficient with Microsoft Office Products.
• Proficient typing and spelling.
• Proficient computer skills, multitasking with data entry while using multiple computer applications.
• Ability to provide high level of customer service, attention to detail, critical thinking, and have proficient written and verbal communication skills.

Preferred Qualifications:

• Some college experience in healthcare, business, accounting and/or professional certification preferred.
• Associate degree and/or bachelor’s degree in medical/business preferred.
• Patient scheduling/registration experience or medical office experience.
• Have an understanding and ability to communicate financial and insurance information.