Job Description
Description
Qualifications:
- Some college preferred.
- Must be able to deal with guests in casino environment.
- Must have previous experience in the hospitality, retail or casino industry.
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- Must be able to type 30-35 words per minute.
- Able to use 10-key machine.
- Familiarity with Casino Management Systems preferred.
- Must have excel and Microsoft office knowledge at an above proficient level.
- Must be able to get along with co-workers as a team.
- Must present a well-groomed appearance.
- Must be able to work any day of the week and any shift.
- Must be 21 years of age.
Essential Job Functions:
- Greets and welcomes customers with a smile as a company representative.
- Ensures each customer interaction results in increased customer confidence
- Tracks inventories and expenses for each assigned project.
- Must be able to use suggestive selling techniques with customers
- Must be able to operate register to total guest purchases and accurately balance cash drawer on a daily basis
- Assist in stocking retail store displays and maintain cleanliness of store as needed
- Obtains merchandise from stockroom when merchandise is not on floor
- Effectively and enthusiastically communicate the benefits of the customer loyalty program and provides players with compelling reasons to play at Harrah’s.
- Creates and maintains customer accounts using Harrah’s computer systems.
- Keeps work area neat, clean and stocked with supplies.
- Meets the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
Physical, Mental & Environmental Demands:
- Must be able to respond calmly and make rational decisions when handling customer needs and concerns
- Must be able to handle more than one function at a time accurately by being well-organized and paying attention to details.
- Must be able to tolerate areas containing smoke, high noise levels, bright lights and dust.
- Must have ability to continuously stand and maneuver in confined area.
- Must be able to maneuver quickly on level surfaces as well as up and down stairs.
- Must be able to lift up to 20 pounds