We’re looking for talented professionals, anywhere in the United States, to join us in bringing smart money management and payment solutions to everyone’s fingertips.

At Green Dot, we are evolving to a new and permanent “Work from Anywhere” model designed to maximize the benefits of remote work, promote and enable a strong culture of performance and connectedness, and attract the best and brightest talent who align with our entrepreneurial spirit and mission.

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JOB DESCRIPTION

What does a Professional 4, Fraud Operations do at Green Dot?

We are seeking a highly skilled and motivated Fraud Professional to join our team. As a Fraud Professional, you will provide essential support to our fraud prevention program, ensuring the smooth execution of fraud prevention initiatives and assisting in the overall management of our fraud prevention efforts. Your exceptional organizational skills and proactive approach will contribute to the success of our fraud prevention program and help safeguard our customers.

As a Professional 4, Fraud Operations you can look forward to:

• Planning and overseeing enterprise-level Fraud support and service activities for products and services.

• Ensuring quality service and operational performance within the parameters of program and delivery standards.

• Developing strong relationship and understanding of client business and delivering excellent Fraud Management services.

• Managing all Fraud escalations by collaborating and coordinating across functional areas of the company, including but not limited to Fraud Investigators, Sales, Customer Support, Legal, Engineering, Finance, Training, and/or other support groups.

• Driving investigations for suspected fraudulent transactions and communicates appropriate action for resolution.

• Partnering with Sr. Fraud Management team and other groups such as financial institutions, legal counsel, and law enforcement in the implementation of policies and evaluation of specific fraud-related issues and prevent fraudulent online customer-related activity.

• Gathering feedback and working with various departments to develop and implement tools and process improvements to enhance efficiency and effectiveness identifying and preventing fraud.

• Identifying trends to link transactions to known fraudulent activity.

• Utilizing custom and standard software programs as well as manual research efforts to review and analyze transactions and customer records in search of fraudulent activities.

• Attending Fraud meetings with Sr. Fraud leadership team.

• Perform other duties as needed.

Ready to join us in our mission? These are the qualifications we are looking for:

Required:

• Minimum 5 years of fraud, customer service and/or account management experience required

• Highly knowledgeable in general fraud scenarios

• Natural talent for organizing, coordinating, collaborating, problem solving, and tracking.

• Strong ability to communicate, present and influence key stakeholders at all levels of an organization, leading presentations, and business discussions across all stakeholders both internally and externally.

• Strong written and verbal communication skills.

• Excellent time management skills with the ability to prioritize activities in a dynamic, fast-paced environment.

• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

• Ability to work effectively in a team environment, at various levels and with various departments as needed to achieve results and deliver on commitments.

• Proficient in using MS Office products: Excel, Word, PowerPoint, and Outlook

• Must be able to work on their own with general supervision and little guidance.

• Strong ability to work on complex issues and exercise judgement to solve them.

• Ability to understand the direction of the team and company and make recommendations that are in line and achieve operation and tactical goals.

• Proven ability to present and partner with senior and executive leadership.

• High school diploma or equivalent.

Preferred:

• Bachelors degree

POSITION TYPE

PAY RANGE

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Green Dot promotes diversity and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Green Dot provides reasonable accommodations for candidates on request and respects applicants privacy rights.