Job Summary

Serves as an internal consultant for departments and units implementing continuous process improvements. Accountable for ensuring quality management, process improvement and project management methodologies are delivered to achieve significant sustainable quality, and operational results for Nicklaus Childrens Health System. Applies continuous improvement methods and techniques to lead transformational change, and supports improvement opportunities across the organization.

Job Specific Duties

• Coordinates resources, improvement projects, and education efforts which promotes the Health System’s Quality Plan, healthcare initiatives and mission.


• Delivers quality science, and process improvement classes to all levels of staff to include segments of a Lean Six Sigma Green belt class.


• Responsible for ensuring the timely progress of teams focused on project execution, project management, and status reporting within the organization.


• Utilizes advanced statistical and data-based decision making methodologies to ensure scientific problem solving and sustainable process redesign.


• Carries out embedded advisory and leadership responsibilities for one or more organizational Vice Presidents to facilitate the advancement of process improvement methodologies in their areas.


• Provides guidance to senior leaders to assist in organizational alignment among competing and multiple priorities and projects.


• Leads process improvement teams from project inception to final report out at the SWRO. Scopes project phases to be completed within 90 days of inception, & achieves a high rate of project completion.


• Presents to the board of directors and senior leadership team (SLT) on the financial and operational implications of key process improvement initiatives.


• Communicates project status and deliverables with leadership. Responsible for documentation of improvement activities.


• Facilitates current and future state VSM/Process Map improvement teams to redesign processes across multiple departments or business functions.


• Participates in team building and commits to excellent customer service.


• Proactively manages changes in project scope, identifies potential crises, and devises contingency plans.


• Utilizes and modifies data systems such as sharepoint to gather information, and to provide transparent and real-time updates of project status and progress.


• Serves as a team member by mentoring and coaching less experienced teams.