Please note, you need to submit your application before 11:59 p.m. on the date prior to the close date listed.

• We strongly recommend that you review all the information on your application for accuracy. Once an application is submitted, you will be unable to edit it.
• Submitted applications are not viewable. If you would like to keep a record of what you will be submitting, we suggest you type your responses to the questions in a Word document, then copy and paste the answers into the application then save the Word document. Typing questions in Word will also minimize typing/grammatical errors since this is not an option in the system.

GENERAL PURPOSE

Under general supervision, performs or assists in performing ticketing and admissions, retail operations, and other guest services activities for the Springs Preserve; performs set up/strike down duties for special events, meeting room and office cleaning and performs related duties as assigned.

DESIRED MINIMUM QUALIFICATIONS

Knowledge of:

Customer service standards, policies, procedures and etiquette; guest services practices in a public attraction or museum setting; ticketing practices and procedures; the ability to learn and apply District rules, procedures and practices for taking payments, cash handling and receipting and point-of-sale system operations; arithmetic and basic mathematics.

Ability to:

Perform ticketing, admissions, sales and other guest services rapidly, accurately and courteously; evaluate and respond courteously to guest and visitor complaints; analyze problems and take action following established procedures; operate a computer and other standard point-of-sale equipment and software; learn, understand, interpret, apply and explain District policies and procedures applicable to areas of responsibility; understand and follow written and oral instructions; follow proper cash handling procedures; make accurate calculations; prepare clear and concise records and other written materials; communicate clearly and effectively, both orally and in writing; exercise tact and diplomacy in dealing with sensitive, complex and confidential customer issues and situations; maintain composure in stressful situations; establish and maintain highly effective working relationships with guests, Preserve supervisors and staff, the public and others encountered in the course of work.

Training and Experience:

A typical way of obtaining the knowledge, skills and abilities outlined above is graduation from high school or G.E.D. equivalent and at least one year of paid or volunteer experience involving guest, visitor or customer interaction or cleaning facilities and offices preferably in a museum, cultural or public attraction venue; or an equivalent combination of training and experience.

Licenses; Certificates; Special Requirements:

A valid Nevada driver’s license and the ability to maintain insurability under the District’s Vehicle Insurance Policy.

PHYSICAL AND MENTAL DEMANDS

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this class, employees are regularly required to sit; talk or hear, both in person and by telephone; and use hands repetitively to operate, finger, handle or feel computers and other standard office equipment; and reach with hands and arms. Employees are regularly required to stand and walk; stoop, kneel, or bend; and lift up to 50 pounds. Employees occasionally lift up to 100 pounds with assistance.

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, the ability to distinguish basic shades and colors and the ability to adjust focus.

Mental Demands

While performing the duties of this class, employees are regularly required to use written and oral communication skills; read and interpret information; analyze and solve basic guest service problems; observe and interpret customer service situations; learn and apply new information or skills; perform highly detailed work requiring a high level of accuracy; work with frequent interruptions; and interact with guests, managers and staff, the public and others encountered in the course of work.