Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.

Palace Entertainment owns and operates some of the country’s largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America’s Oldest Amusement Park, Lake Compounce, the world’s first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.

Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.

We are currently looking for a:

Roles & Responsibilities:

The Rides Supervisor will assist in the supervision of the rides team members working throughout the amusement park. This position directly supports the Rides Manager with efficient operation of the department which provides a positive guest experience.

This position’s duties include -- but are not limited to -- assisting with the management of the department, supervising, monitoring, and attending to park rides, including boarding, securing passengers, operating rides, and ensuring passengers exit safely. This position will also conduct daily audits to ensure sure the park’s safety and operating policies are being properly followed.

Roles and Responsibilities:

Supervisory Duties:

• Supervise the daily operations of the Rides team and any other assigned departments

• Lead by example, attitude, and as a representation of Lake Compounce’s core values

• Act as an approachable mentor and coach to all assigned team members

• Become knowledgeable of performing the essential duties of all rides positions and backfill these positions when needed

• Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline.

• Ensure that all required meal and other breaks are being given in accordance with Connecticut law

Departmental Duties:

• Maintains a vast knowledge of a group of rides in a designated zone of the park and be able to step in at an attraction when necessary

• Ensures that attractions open and close at the proper times established by the operational needs of the day

• Provides direct support to other rides team members by making rounds throughout the park to check on their needs

• Manages guest feedback and escalates complaints or issues to the proper authorities, when appropriate

• Provides coverage so that team members may take bathroom breaks

• Enforces Park policies, ride restrictions and ride recommendations

• Ensures safe operation of the ride by always adhering to standard operating procedures and established trainings

• Maintains a sense of calmness and professionalism during tense, escalated or emergency situations

• Reports ride related issues and failures to management promptly

• Maintains constant vigilance to proactively identify potential hazards and informs park leadership of any concerns

• Promptly notifies the security team or the park operator of team member and guest injuries or emergencies

• All other duties assigned by leadership

Education & Experience:

• There is no minimum education requirement.

• 1+ years of previous supervisory experience desired

• 1+ season of work experience in the Rides Department is required. Previous ride operation experience from other Amusement/Theme Park employers will also be considered

Languages: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements:

• Must be at least 18 years of age to comply with Connecticut Child Labor Laws

• Ability to work flexible schedule, including evenings, weekends, and holidays

• Ability to comply with all uniform policies

• Must possess safety-oriented mindset and understand the importance of complying with all Federal, State, and local regulations regarding ride operation

• Must demonstrate a willingness to learn and ability to follow instructions

• Must be guest-focused and also work well with other team members and supervisors

Physical Requirements:

• Ability to stand, walk, stoop, twist, kneel, bend, or squat for long periods of time

• Ability to reach above shoulders throughout the workday

• Ability to remain on feet for majority of the workday

• Ability to climb or descend stairs for some coasters, rides, and attractions

• Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more

• Ability to see details of objects that are more than a few feet away

Working Conditions:

• Frequent interaction a variety of motorized and chain-driven rides and attractions

• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions

• Frequent exposure to constant repetitive motion, high noise levels, flashing lights, vibrations, and heavily populated environments

Team member benefits:

Working at Lake Compounce is about making people happy! It’s about being independent and having fun, making new friends and earning extra money while doing so. As a Lake Compounce employee, you can be the smiling face that makes a great first impression for incoming guests, a cook that serves up tasty treats and culinary delights, a lifeguard who soaks up the sun while keeping guests safe, or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights!

Palace Perks & Benefits:

• Flexible schedule

• Ability to cross-train and learn unique skills across various departments

• Free admission to Lake Compounce and all Palace Entertainment parks on your days off

• Invitations to exclusive company-sponsored employee events throughout the season

We’ve got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than Lake Compounce. Apply today!

Do not miss the chance to spark your career now!