Are you passionate about motorcycles and fashion?

Do you love the thrill of the open road and the feeling of freedom that comes with it?

If so, then we have an exciting opportunity for you! John Elway Harley-Davidson is seeking an Apparel & Licensed Retail Sales Associate to join our team. As a member of our team, youll have the opportunity to work with some of the coolest gear and apparel in the industry, all while sharing your love for the Harley-Davidson lifestyle with our customers. So, if youre ready to rev up your career and become a part of our tight-knit, high-energy team, then we want to hear from you!

Duties and Responsibilities:

• Provide excellent customer service to all dealership customers, greeting them in a courteous and friendly manner, meeting their needs, offering options, resolving problems, and following up with them.
• Assist customers in locating merchandise, offering additional products that compliment their purchase, taking special orders, answering questions, and communicating policies on returns and exchanges.
• Monitor for shoplifting, perform cashiering functions in accordance with company cash handling policies and procedures, and maintain an accurate customer list in the database.
• Keep the sales floor and displays neat, clean, and fully stocked, ensuring that merchandise is attractively displayed and appealing to customers, and maintaining a thorough knowledge of inventory.
• Assist with answering incoming calls and directing them to the appropriate person or department, handle telephone transactions quickly and courteously, and make tags for damaged merchandise, delivering them daily to the designated area.
• Appropriately take in customers defective merchandise for warranty, correctly complete the warranty tag, and deliver the defective merchandise to the designated area.
• Follow the Ticket to Ride process for customers purchasing bikes, make introductions to other departments to ensure cross-selling of motorcycles, parts and accessories, financing, insurance products and services, warranties, and service plans.
• Attend training sessions to keep current with product knowledge, sales techniques, merchandising, and inventory control issues.
• Assist the Apparel & Licensed Merchandise Manager with attaining retail sales plans in Apparel & Licensed department, follow and practice sales process providing all customers with consistent treatment, and receive and process merchandise from distributors.
• Conduct or participate in periodic physical inventory of all merchandise and assist with set-up, organization, and staging of special events such as Open Houses, workshops, fashion shows, etc.
• Follow all procedures to complete all paperwork and trackers accurately and in a timely manner, handle customer complaints according to dealership policy, showing empathy and a positive attitude while demonstrating our commitment to making things right, as specifically directed by the Apparel & Licensed Merchandise Manager.
• Comply with all company and department policies and procedures and perform other related duties as assigned or requested.

Qualifications

• High School Diploma or equivalent degree required.
• Ability to take initiative and problem solve.
• Excellent verbal and written communication skills.
• Ability to present oneself as well as the company in a professional manner.
• Knowledge of applicable laws/policies/principles/etc.
• Proficient in the use of a personal computer and corresponding programs.
• Good attention to detail.
• Great interpersonal and customer service skills required.
• Approachable, like-able, and enthusiastic personality.
• Ability to get along with broad customer base.
• High energy level needed.
• Be self-motivated, positive, driven and helpful.
• Ability to handle confidential information responsibly.
• Great customer service, excellent personal communication, and demonstrated closing skills.
• Previous clothing retail experience preferred.