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- Charms, Rings & More Kerrville, Texas, 78028
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IT Support Specialist - Full Time Temporary
Job Description
Job Summary
James Avery is seeking a Temporary IT Support Specialist for a 6-month duration to provide essential support across various IT functions, with a specific focus on assisting with vulnerability remediation and patching.
Essential Functions
•Assist with the execution of vulnerability remediation projects on endpoint devices, as identified by the System Administration and Information Security teams.
•Participate in software update and patching projects on endpoints to maintain system security.
•Provide customer support for InfoSec project activities including enhancements to Windows firewall, USB device restrictions, endpoint system security, and contractor remote access.
•Setup, configure, and troubleshoot desktops, laptops, tablets, and printers due for replacement or updates, as determined by the IT Asset Management (ITAM) platform.
•Provide support for other IT asset management (ITAM) activities, ensuring assigned tasks are completed on schedule.
•Support implementation of a new information kiosk digital signage solution.
•Fulfill work requests via our ticketing system and perform site visits as needed.
•Document all work in the IT ticketing system, monitor the status of unresolved issues and communicate frequent updates to customers.
•Work closely and collaboratively within multiple IT team environments.
•Perform additional duties as assigned.
Minimum Qualifications
•High School Diploma or equivalent.
•Experience in IT technical support with a focus on security measures and vulnerability management.
•Familiarity with patch management and security best practices.
•Strong problem-solving skills and ability to communicate effectively with both technical and non-technical users.
•Proven ability to coordinate multiple tasks simultaneously and manage frequent interruptions.
•May be required to travel to various work locations as needed.
Preferred Qualifications
•Technical certification or relevant coursework.
•IT Support experience.
•Experience with POS applications.
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