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Disneyland Resort Workforce Management Industrial Engineering Intern

About the Role and Program

Workforce Management is an internal team that provides tools, systems, processes, and knowledge to optimize our workforce in an evolving and dynamic environment. We support our labor, operations, and other business partners at the Disneyland Resort using a cooperative spirit, ensuring the development and success of our fellow team members. Responsibilities for our team include, but are not limited to, analyzing data and operational processes to build forecasting models that generate everything from robust daily workloads to long-term headcount plans.

What You Will Do

• Acting as an internal consultant for various Operations teams by analyzing daily operations in order to find efficiencies and provide recommendations on opportunities for labor savings

• Developing tools in Tableau, Access, and SQL that use big data to tell a story and provide insight

• Conducting Industrial Engineering analyses, particularly in operational planning support, workload planning and forecasting, Cast utilization, and efficiency/process improvements

• Leading and participating in team efforts while working on projects which require interfacing with all levels of Cast and management

• Proven strong analytical, problem solving, and decision making skills

• Ability to effectively partner with team members while demonstrating strong communication skills

• Ability to work on multiple projects simultaneously in a fast-paced environment with tight deadlines

• Willingness to learn new software applications

• Ability to take initiative, independently lead projects, and build strong relationships with a variety of Cast

• Creativity to approach problems in new, innovative ways

• Ability to articulate recommendations to Cast with a wide variety of backgrounds

Preferred Qualifications

• Prior related work experience, including co-op/intern programs with a focus on problem solving

• Experience performing times studies/data collection and analyzing results in order to make impactful business decisions

• Experience with VBA, Tableau, or Microsoft Access

• Proven knowledge and/or experience with Walt Disney Parks and Resorts

Education

• Currently enrolled in a four-year Industrial Engineering or related program

Eligibility Requirement and Program Information

Internship Eligibility:

• Must be enrolled in a college/university taking at least one class in the semester/quarter (spring/fall) prior to participation in the internship program OR must have graduated from a college/university within the past six (6) months

• Must be at least 18 years of age

• Must possess unrestricted work authorization

• Must not have completed one year of continual employment on a Disney internship or program

Additional Information

• Must provide full work availability for the duration of the term

Location of the Position: Anaheim, CA

• It is the intern’s responsibility to make housing and transportation arrangements for the duration of the internship.

Program Length: The approximate dates of this internship are January 2025 - June 2025.

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