GENERAL DESCRIPTION OF CLASS

This is a technical entry-level position dealing with the City of Lakeland computer systems. The IT Enterprise Applications Technologist provides systems support and analyzes to leverage technology solutions to meet the business needs specific to the departmental areas they support. They maintain and support the organizations portfolio of enterprise business applications; keep the applications current by implementing new features as released and performing system upgrades; implement application enhancements by identifying user requirements, evaluating solutions to meet them, and configuring, executing, testing, and implementing the solution. The IT Enterprise Applications Technologist will be the technical and process subject matter expert for the organizations enterprise business application systems. Assigned tasks are performed under supervision. Work is reviewed by appraisal of accomplishments, the effectiveness of task completions, and conformance to established goals and policies.

Starting Annual Pay Range: $65,803.84 - $82,255.07
This is a Full Time/Temporary position located in the Information Technologys Public Safety Division.Please note this posting is "Continuous" and can close at ANY TIME WITHOUT NOTICE.

ESSENTIAL FUNCTIONS

• Learns the suite of enterprise business applications specific to the departmental area supported, including understanding their interrelationship and dependencies. Work with vendors to maintain and support these applications, perform upgrades, and implement new features as released.
• Performs top-level troubleshooting of technical issues related to application functionality, tracking and following issues through to resolution, including communicating with all stakeholders.
• Identify and consider customers business and technical needs to provide quality solutions that meet user needs.
• Configures, executes, tests, and implements the solution.
• Ensures that solutions implemented align with the supported specific departmental mission.
• Develops documentation related to design, configuration, processes/workflow, integration/interface requirements, and training.
• Develops and maintains troubleshooting, solution process, and procedure documentation to build and enhance the knowledge base.
• Manages small application projects of simple to moderate complexity, which may include sub-components of larger-scale projects as Management directs.
• Develops relationships with business units, external consultants, and vendors.
• Assists with the implementation, support, and maintenance of commercial systems.
• Configures computer programs to achieve desired results.
• Tests, analyzes, and maintains assigned computer programs.
• Reviews assigned systems and/or programs to ensure their accuracy.
• Maintains necessary records, and prepares reports and documentation.
• Supports industry-standard IT development, deployment, and risk mitigation approaches.
• Position must attend meetings and visit job sites other than primary work locations.
• Supports continued IT process improvement using standardized industry models and competencies.
• May be required to work alternate hours as necessary for the efficient operation of the department.
• Position is Mission Critical.
• Requires 24/7 availability in support of mission-critical applications.
  
  

• Performs related work as required.

QUALIFICATIONS (EDUCATION, TRAINING AND EXPERIENCE)

• Bachelor’s degree from an accredited four (4) year college or university in Computer Science, Management Information Systems, Business Administration, or a closely related field.
• Six (6) months of responsible experience supporting, configuring, or implementing enterprise business applications.
  
  

• Must possess a valid drivers license.
• Must maintain a valid telephone number.
• Must be able to attend meetings at locations other than primary work location.
• May be required to pass an elevated background check provided by the City of Lakeland Police Department upon hire.
• Must be able to maintain CJIS certification.

KNOWLEDGE, SKILLS, ABILITIES

• Experience in business application maintenance, support, configuration, or implementation.
• Interest and ability to learn new business applications and related capabilities as required.
• Knowledge of software development lifecycle (SDLC) methodology.
• Knowledge of relational databases and SQL Querying.
• Understanding of cloud computing and cloud-based application services.
• Knowledge of Microsoft Office Suite, Visio, and MS Project.
• Excellent customer service skills.
• Excellent English oral and written communication skills.
• Ability to communicate effectively with business users and technical staff.
• Ability to work both independently and in a team-oriented and collaborative environment.
• Ability to learn new computer development skills and to apply those skills effectively.
• Ability to learn the operation of the City, including its departments and their functions.
• Ability to apply new technology and developments to meet future needs.
• Ability to communicate effectively with other technical staff members and users, both verbally and in writing.
• Ability to interact and maintain effective relationships with supervisors and other employees to accomplish the required tasks.
• Ability to work within the principles, practices, and project management techniques.
• Ability to work within the industry standards for IT development and deployment.
  
  

• Requires sedentary work that involves walking or standing some of the time, exerting up to ten (10) pounds of force regularly, and routine keyboard operations.
• The job risks exposure to bright/dim lights with no significant environmental hazards.
• The job requires normal visual acuity, field of vision, hearing, speaking, color perception, sense of smell, depth perception, and texture perception.

All City of Lakeland positions are subject to testing (e.g. written, oral, performance, computerized, interview and/or any combination). Candidates selected for testing will be notified via email or telephone. Please check your email and telephone messages regularly, including "junk" folders. Test times and locations to be announced.

THE CITY OF LAKELAND IS AN EQUAL OPPORTUNITY/EQUAL ACCESS EMPLOYER AND A DRUG FREE WORKPLACE