Job Details

Description

Why Southern Land?

Our full-service company is comprised of planning, architecture, design, construction, marketing, and resident experience professionals—all in-house and working together every day to envision and create uniquely beautiful places.

Position Summary

Southern Land Company, a national real estate development and construction firm is seeking a part-time Overnight Concierge to join our dynamic team in Philadelphia, PA.

Josephine is offering an exciting opportunity for an individual who is passionate about providing world class customer service. The successful candidate must possess excellent organizational and communication skills with a flawless attention to detail and a demonstrated ability to work independently.

The Concierge is directly responsible for guest satisfaction, assistance with transportation, theatre tickets, city tours, arranging pet services and babysitting services, flower deliveries, restaurant reservations and more. Overnight shifts require restocking, package audits, & routine building checks.

Josephine is a twenty-seven-story building featuring 254 luxury apartments that include studios, 1, 2, 3, and penthouse accommodations. Josephine boasts best-in-class amenities, including a 27th floor sun-facing pool, poolside bar and lounge, cutting edge athletic studio, social lounge, a secured parking garage, and a myriad of many other amenities.

Primary Responsibilities

• Warmly greet all guests and residents, demonstrating professional demeanor with all interactions.
• Accept reservations for events, classes, kid’s corner parties, etc.
• Promptly complete all resident requests, phone calls, questions, concerns.
• Maintain resident data base by entering data and generating Resident Directory
• Monitor and secure lobby and ensure common and entry areas are clean and orderly.
• Research local area dining, entertainment, shopping options, etc. to answer resident and guest questions about the neighborhood
• Provide directions, recommendations and reservations when requested.
• Pick up and deliver items as requested, including mail distribution
• Knowledge of emergency procedures and assist/respond accordingly when necessary.
• Performing other duties as requested by management

Skills/Knowledge/Experience

• Strong working knowledge of Microsoft Office.
• Ability to keep sensitive information highly confidential
• Excellent written and verbal communication skills.
• Strong and pleasant telephone and interpersonal skills, and the ability to deal professionally with clients, vendors, and co-workers on the phone and in person.
• Excellent organizational and time management skills, ability to take initiative, use good judgment, demonstrate a strong sense of urgency and attention to detail, and carry multiple projects through to completion.
• Ability to work independently, prioritize work and ask for further clarification when necessary.
• Ability to work under pressure with tight time constraints, as well as the ability to deal with frequent interruptions, unresolved situations, frequent change, delays, or unexpected events.

Education and Experience

• High school diploma or equivalent
• 2+ years practical experience
• Fair Housing training
• YARDI property management software experience preferred

Company Overview

Southern Land Company believes that community is the heart of every successful development project. With that as our starting point, we create residential developments around the country that provide a generous, comfortable lifestyle to those that call them home. In support of our single family and multifamily projects, we also undertake key retail, office, and recreation developments to craft convenient, complete communities. We believe in big ideas and paying attention to every detail required to realize them.

We Have…

• A strong brand recognized for quality, performance, and artistry
• Guiding principles of creativity and innovation
• An open mind for new ideas and creative methods
• A strong compensation and benefits package, including health, vision, dental, 401k with a strong match and more!

Southern Land Company is an Equal Opportunity Employer (EOE) and we seek to create an inclusive work place that embraces diverse backgrounds, life experiences and perspectives. Southern Land Company offers a competitive benefits package, including 401k and paid time off. Southern Land Company is a Drug Free Workplace. For more information, please visit our website at www.southernland.com.

The above information is only an illustration of the general nature and level of work performed by the employee within this classification. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

The job description does not constitute an employment agreement between the Company and employee and is subject to change by the Company as the needs of the Company and requirements of the job change.

Qualifications

Required Education and Experience

• High school diploma or equivalent
• 2+ years practical experience
• Fair Housing training

Preferred Education and Experience

• YARDI property management software experience