SUMMARY OF RESPONSIBILITIES
The Senior Deposit Accounting Specialist provides financial and administrative support to BPO Team by ensuring FirstKey
Homes reviews and processes Resident Security Deposit payments after move-out, including preparing refund requests for
return of security deposit payments and preparing correspondence to the former tenants to accompany the refunds. This
includes auditing the tenant ledgers for affected transactions prior to refunds being issued and resolving escalated
discrepancies according to established policies and procedures in an efficient, timely, and accurate manner.

ESSENTIAL DUTIES
• Review and/or process security deposit refund payments and transactions processed by BPO Team.
• Audit tenant ledger adjustments and refunds as needed.
• Audit and reconcile tenant accounts as needed
• Provide assistance and training to BPO Teams.
• Investigate and resolve escalated discrepancies, seek supervisor/manager approval when needed.
• This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be
assigned by the incumbent’s supervisor at any time based upon Company need.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements
listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made
to enable individuals with disabilities to perform the essential functions.

WORKING CONDITIONS
• Primarily working indoors, office environment.
• May sit for several hours at a time.
• Prolonged exposure to computer screens.
• Repetitive use of hands to operate computers, printers, and copiers.

• Preferred four-year College Degree in Business, Accounting, Real Estate or General Business or equivalent experience
• Minimum 2-year of overall accounting experience
• Intermediate proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook)

PREFERRED EDUCATION AND EXPERIENCE
• Experience using Yardi or similar property management program
• Experience working in property management, real estate, or similar industry
• Experience working in a fast pace, high-growth company

POSITION DESCRIPTION
This document is provided by the Company for the benefit of its employees. It is not a contract and does not create a
contract of any kind. The Company, at its sole discretion, may modify, suspend, or terminate the document at any time, with
or without notice. Final interpretation of the document and its provisions is the responsibility of the Human Resources
Department.

• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal
services. This includes customer needs assessment, meeting quality standards for services, and evaluation of
customer satisfaction.
• Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files
and records, designing forms, and other office procedures and terminology.
REQUIRED SKILLS
• Mathematics — Using mathematics to solve problems.
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions,
conclusions or approaches to problems.
• Time Management — Managing ones own time and the time of others.
• Speaking — Talking to others to convey information effectively.
• Writing — Communicating effectively in writing as appropriate for the needs of the audience.

WORK STYLES & BEHAVIORS
• Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
• Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the
workplace.
• Sense of Urgency – Deposit Accounting transactions requires processing within specific time frames by state.
• Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and
exerting effort toward mastering tasks.
• Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations
• Integrity — Job requires being honest and ethical.

FirstKey Homes is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race,
color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status,
veteran status, genetic information or any other legally protected classification or status.