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Overnight Member Services Representative
Planet Fitness - Portland ME Group
South Portland, ME
**Benefits:** * Flexible schedule * Health insurance * Paid time off * Training \& development **Are you interested in fitness and wellnes...
$15.75 – $15.75/hr Apply Now
Manager, Consumer Business Intelligence - Zarbee's and Cold, Cough & Flu
Kenvue
Summit, New Jersey
**Description** Kenvue is currently recruiting for a:Manager, Consumer Business Intelligence - Zarbee's and Cold, Cough \& Flu**What we do** A...
$124k – $175k/year Apply Now
Private Wealth Management Associate
Morgan Stanley
New York, NY
POSITION SUMMARY Wealth Management Associates provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Weal...
$68k – $120k/year Apply Now
Dining Room Manager - Koshu Club
Castellucci Hospitality Group
Atlanta, Georgia
Our Michelin-starred restaurant group is seeking an experienced Dining Room Manager for our new 50-seat fine dining restaurant, KOSHU Club. K...
$60k – $75k/year Apply Now
Regional Manager - Mortgage Company - Confidential
Leadling
Atlanta, GA
**Regional Manager - Mortgage Lending \| Build \& Scale Your Market** Nationwide \| Remote Most Regional Managers don't start looking for ...
$100k – $500k/year Apply Now
Regional Manager - Mortgage Company - Confidential
Leadling
Atlanta, GA
**Regional Manager - Mortgage Lending \| Build \& Scale Your Market** Nationwide \| Remote Most Regional Managers don't start looking for ...
$200k – $1000k/year Apply Now
Regional Manager - Mortgage Company - Confidential
Leadling
Irving, TX
**Regional Manager - Mortgage Lending \| Build \& Scale Your Market** Nationwide \| Remote Most Regional Managers don't start looking for ...
$200k – $1000k/year Apply Now
Regional Manager - Mortgage Company - Confidential
Leadling
Houston, TX
**Regional Manager - Mortgage Lending \| Build \& Scale Your Market** Nationwide \| Remote Most Regional Managers don't start looking for ...
$200k – $1000k/year Apply Now
Regional Manager - Mortgage Company - Confidential
Leadling
Tampa, FL
**Regional Manager - Mortgage Lending \| Build \& Scale Your Market** Nationwide \| Remote Most Regional Managers don't start looking for ...
$100k – $500k/year Apply Now
Regional Manager - Mortgage Company - Confidential
Leadling
Knoxville, TN
**Regional Manager - Mortgage Lending \| Build \& Scale Your Market** Nationwide \| Remote Most Regional Managers don't start looking for ...
$200k – $1000k/year Apply Now
Overnight Member Services Representative

**Benefits:** * Flexible schedule * Health insurance * Paid time off * Training \& development **Are you interested in fitness and wellness?** ===========================================...

$15.75 – $15.75/hr Apply Now

About this job
**Benefits:**

* Flexible schedule
* Health insurance
* Paid time off
* Training \& development

**Are you interested in fitness and wellness?**
===============================================

Join our team at Planet Fitness! Help us provide a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional "Judgement Free" experience. We thrive on friendliness and cleanliness so a positive, upbeat attitude is a must! Basic computer proficiency and frequent physical activity are required. Start your Planet Fitness career today!

**Job Summary**
Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience.

**Reports To**
Club Manager and Assistant Club Manager

**Essential Duties and Responsibilities**

**Customer Service/Front Desk Activities**

* Greet members and guests, provide exceptional customer service. Make members feel comfortable and welcome!
* Answer phones in a friendly manner and assist callers with a variety of questions.
* Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
* Respond to member questions and concerns in a timely and professional manner.
* Conduct beverage or merchandise purchases on the point of sale system.
* Explain and promote our unique fitness instruction classes (pe@pf) to our active members and our new members, helping them to keep their workouts new and exciting.
* Adhere to policies and procedures outlined in the employee handbook.
* Exceed the minimum required daily statistics.
* Assess and assist in emergency medical situations as per training.
* Uphold rules and policies in the facility.
* Provide backup support for any employee who is absent.
* Uphold integrity and security of sensitive company documents.
* Lead by example and maintain consistent accountability.
* Communicate between staff members any changes or information that is pertinent to their positions.

**Member Accounts**

* Utilize POS system to assist with new membership cards, change of address and billing or payment questions.
* Check members into fitness classes daily using Datatrak systems.
* Create new memberships and guest accounts for members.
* Uphold integrity and security with member documents and sensitive information at all times.

**Club Cleanliness and Maintenance**

* Keep the front desk area and lobby clean and orderly.
* Execute regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
* Clean all exercise equipment and tanning beds.
* Clean restroom and wet area and keep stocked.
* Complete daily and weekly cleaning responsibilities.
* Complete walkthroughs of club every 20 minutes.

**Miscellaneous**

* Track Key Performance Indicators such as guest counts, cancels, info calls
* Assist with inventory counts.
* Uphold the positive, energetic, upbeat culture of Planet Fitness.
* Be a brand ambassador by leading a judgement free lifestyle.
* Be aware of all marketing efforts including enrollment rates.

**Qualifications/Skills**

* Positive friendly attitude
* Must be 18 years of age or older
* Basic computer proficiency with an eye for accuracy
* Punctuality and reliability is a must
* Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations
* Positive leadership and diplomacy
* Problem solving
* Represent the core values of Planet Fitness at all times, by upholding the beliefs of teamwork, positivity, integrity, passion, accountability

**Physical Demands**

* Visible continuous activity during shift
* Continual talking in person or on the phone to members during shift
* Must be able to lift up to 50 lbs.
* Frequent climbing, balancing, kneeling and crouching during shift
* Frequent cleaning of equipment and facilities

Industry: Trade
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